Question 1

How do I pay?

Accepted Answer

Pay with M-Pesa (you get a prompt on your phone — just enter your PIN), or through Pesapal with Visa, Mastercard, Airtel Money or M-Pesa. Prices are in Kenyan Shillings.

Question 2

How long does delivery take?

Accepted Answer

Orders are processed within 1–2 business days after payment. Delivery to Nairobi and major towns takes 1–3 business days; other regions in Kenya 3–7 business days. International orders take 7–21 business days.

Question 3

Can I collect my order in person?

Accepted Answer

Yes. Choose a pickup option at checkout and collect from either of our Nairobi CBD shops: Star Mall, Shop G37, Tom Mboya Street, or Mithoo Building, Shop G61, Moi Avenue (opposite The Bazaar).

Question 4

How much is delivery?

Accepted Answer

Delivery fees are shown at checkout for each option before you pay. Pickup from our shops is free.

Question 5

Can I return a perfume?

Accepted Answer

Because perfumes are personal-care products, we accept returns only if an item arrives defective, damaged or incorrect, unopened and in its original packaging, within 7 days of delivery. WhatsApp or email us with your order number to start a return.

Question 6

How do I track my order?

Accepted Answer

Use the link in your confirmation email, or enter your order number and email on the Track Order page.

Question 7

Can I order on WhatsApp?

Accepted Answer

Of course — tap the WhatsApp button on any product and we'll help you choose, confirm stock and complete your order.

Question 8

Do you ship outside Kenya?

Accepted Answer

We deliver to selected international destinations. Customs duties or import taxes in your country are paid by the customer. Contact us for a quote before ordering.