Due to the nature of perfumes, returns are only accepted under the following conditions:
The product is defective, damaged, or incorrect upon delivery.
The product is unopened, unused, and in its original packaging.
Requests for returns must be made within 7 days of receiving your order.
2. Non‑Returnable Items
We cannot accept returns for:
Opened or used perfumes.
Products not purchased directly from Elad.co.ke.
Items returned after the 7‑day window.
3. Return Process
To initiate a return:
Contact our customer service team at info@elad.co.ke or via WhatsApp at +254 757 095 421.
Provide your order number, proof of purchase, and a description of the issue.
Our team will review your request and provide instructions on how to return the product.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–14 business days to your original payment method.
Shipping costs are non‑refundable unless the return is due to an error on our part (e.g., wrong item shipped).
5. Exchanges
If you received a defective or incorrect item, we will replace it with the correct product at no additional cost. Exchanges are subject to product availability.
6. Shipping for Returns
Customers are responsible for return shipping costs unless the product was defective or incorrect. We recommend using a trackable shipping service to ensure safe delivery.
7. Contact Us
For questions about returns or refunds, please reach out to:
