We deliver across Kenya and selected international destinations. Availability of shipping options will be displayed at checkout based on your location.
2. Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Timeframes
Nairobi & Major Towns: 1–3 business days.
Other Regions in Kenya: 3–7 business days.
International Orders: 7–21 business days, depending on destination and courier service.
Delivery times are estimates and may vary due to courier delays, customs clearance, or unforeseen circumstances.
4. Shipping Costs
Shipping fees are calculated at checkout based on destination and package weight.
Free shipping may be offered during promotions or for orders above a specified value (details will be communicated on the website).
5. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS to monitor your shipment.
6. Risk of Loss
All products are carefully packaged before dispatch. Risk of loss or damage passes to the customer once the order is delivered to the specified address.
7. International Shipping
For international orders:
Customs duties, taxes, or import fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product or shipping price.
8. Failed Deliveries
If delivery fails due to incorrect address details or unavailability of the recipient, the customer may be responsible for re‑delivery costs.
